Refund policy
REFUND & RETURN POLICY
Last Updated: October 2026
Because of the intimate nature of our products, we take hygiene seriously. Opened or used products cannot be returned, exchanged, or refunded.
Unopened Items
If you change your mind, unopened items in their original, sealed packaging may be returned within 14 days of delivery. To start a return, email info@hautepleasures.com with your order number. We will reply with return instructions. Please do not send items back before you hear from us.
- Items must be unopened, unused, and in original sealed packaging.
- Return shipping costs are the customer’s responsibility and are not refundable.
- Once we receive and inspect the return, your refund will be issued to your original payment method, minus the original shipping charge, within 5–10 business days.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@hautepleasures.com with your order number, a description of the issue, and photos of the item and packaging. Upon verification, we will offer a replacement, store credit, or refund. You will not be charged return shipping in these cases.
Order Cancellations
Orders may only be canceled before processing begins. Once an order has entered fulfillment, cancellation requests cannot be guaranteed.
Chargebacks
Please contact us before initiating a chargeback so we can resolve any concerns directly.
Contact
For assistance, email info@hautepleasures.com.